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FAQ – Frequently Asked Questions

Frequently Asked Questions About Better Alerts Medical Alerts System for Seniors and Students

Here are some of the commonly asked questions by new Better Alerts customers about their new system. Please call us at 855-811-0434 to speak to one of our Senior Safety Consultants to answer all your questions.

Who orders the Better Alerts System?

Who installs the system?

Can multiple people be protected from one cell phone?

How will EMS access my home if the door is locked?

Can the system go with me if I move or am on vacation?

How do I talk to my family members about getting a personal emergency response system?

My mom lives with me – why would she need a system?

What are the features of the Pebble Smart Watch?

How do I set up my notifications?

Better Alert System

Is the service available in my area?

How much does it cost?

Is there a contract?

How often can I press the button?

How quickly can I get my system?

Do I need a landline phone to use the system?

What do I need to prepare to order service?

How do I sign up for service?

What payment options are available?

Can client information be changed after the Better Alerts system is ordered?

Will fall detection detect all falls?

Can Safe Zone be turned off if I want my privacy?

Pebble Smart Watch™

How much does the equipment cost?

Can it be worn in the bath and shower?

Cancellation & Refund Policy

What if I want to cancel the system?

What is the refund eligibility for cancellations?

What is the refund eligibility if customer cancels before unit has shipped?

How does Better Alerts refund cancellations?